April 2025 Social Security ID Policy Changes
Over 70 million Americans that take Social Security retirement and disability benefits are in for some changes this April. This includes a new policy by the Social Security Administration (SSA), to enforce and encourage stricter online and in-person identity proofing as opposed to that which can be done over the phone. This is for both benefit claims and direct deposit changes. The press release said this was an attempt to “implement stronger identity verification procedures.”
Originally these adjustments to reduce fraud by enhancing security were set to go into effect March 31, 2025; however, the SSA postponed the date which is now set for April 14, 2025. Now recipients will be required to verify their identity by their online “my Social Security” account. If this individual does not have an online account, they will need to prove their identity by going to an SSA field office in person. To schedule an in-person appointment call 1-800-772-1213. “The updated measures will further safeguard Social Security records and benefits for millions of Americans against fraudulent activity,” claims the SSA.
Recently, the SSA has mandated that nearly all agency employees, including frontline employees in all offices throughout the country, to come back to work in the office five days a week. This change ensures maximum staffing is available to support the firmer in-person identity proofing requirement.
However, AARP, formerly the American Association for Retired Persons, posted a statement, requesting the SSA “rethink” these requirements, pointing out that “requiring rural Americans to go into an office can mean having to take a day off of work and drive for hours merely to fill out paperwork.”
Exempt from In-Person Verification:
Some groups will not be required to come verify their identity in person. The following groups will be allowed to complete their claims over the phone:
- Applicants for Social Security Disability Insurance (SSDI)
- Applicants for Medicare
- Applicants for Social Security Income (SSI)
Concerns about accessibility, particularly for seniors and individuals in rural areas who may face challenges accessing SSA offices, is what this exemption addresses. Those applying for retirement, survivor, or ancillary benefits are still obligated to go register in person if their online verification attempt is unsuccessful.
Additionally, the agency will begin expediting the direct deposit change requests process to one day. This is for both online and in-person, to which direct deposits used to be held for 30 days.
“Americans deserve to have their Social Security records protected with the utmost integrity and vigilance,” said Lee Dudek, Acting Commissioner of Social Security. “For far too long, the agency has used antiquated methods for proving identity. Social Security can better protect Americans while expediting service.”
Recommendations for Beneficiaries
- Prepare for your in-person visit: schedule an appointment with your local Social Security office to avoid delays. Gather any necessary identification and documents needed during your visit.
- Create or update your online account: set up your online “my Social Security” account on the official SSA website to efficiently manage benefits easily. This can simplify the ID verification process and possibly reduce the need for an in-person visit.
- Stay informed: check the SSA’s website for updates and changes to current policies and procedures. Contact their customer service for the latest information.
If you need help with Social Security Disability guidance, and are trying to receive disability insurance benefits, contact Lowery Law Group at info@lowerylegal.com or call (843) 991-0733. There is no fee for a free consultation regarding your claim. Lowery Law Group is experienced in handling cases in South Carolina as well as Georgia.